Launch of the Ultima Executive Sponsorship Programme
Scott Dodds, CEO Ultima
As CEO of Ultima, I have enjoyed many opportunities to meet our customers and have valued frank and open discussions about, not just the day to day challenges faced in delivering technology solutions and services, but also insights into what the future technology leadership agenda needs to look like.
Our Executive Sponsorship Programme is designed to ensure all our customers feel valued, heard, and supported in the technology transformation journeys ahead. Our aim is to enable more two-way conversations to build stronger relationships at senior level, both across Ultima and relevant Vendors and as a result, help inform strategies for the future.
This is about leveraging the power of partnership with you to facilitate better business outcomes.
Scott Dodds, CEO, Ultima
Discover the difference of value-add executive relationships
Welcome to a new chapter of collaboration, insight and business thinking with Ultima's UiQ Executive Sponsorship Programme.
Demonstrating added value and strategic ROI
At Ultima our aim is to demonstrate continuous value and deliver a strategic return on investment (ROI) consistently. The UiQ Executive Sponsorship Programme will showcase our commitment to your commercial success by offering a new level of engagement that will aim to add higher value to your business in the long run.
More reasons to engage
Ultima’s UiQ Executive Sponsorship Programme will offer new senior level engagement opportunities aimed at facilitating strategic dialogue with a group of senior level peers to enable you to access new points of view, industry insights and the latest technology offerings.
We believe in open, two-way conversations and this programme will invite you to openly express your thoughts, feedback, and any concerns. We commit to listen, understand, and adapt to ensure our services and technology offerings are consistently aligned with your evolving requirements and aspirations.
Building confidence and trust
Through the UiQ Executive Sponsorship programme, we aim to instill your confidence and trust in Ultima. We don't just want to be a supplier; we aspire to be your partner of choice that you can rely on; a partner who understands your needs, and a partner who is always ready to step up and deliver more.
What the programme will offer?
Executive sponsor assignment
Each participating customer account will be aligned with a senior Ultima Executive sponsor, who will act as your direct link to our own senior leadership team as well as that of our key strategic vendor partners.
UiQ Executive Sponsorship Programme SLA
We will provide a detailed Service Level Agreement outlining the dimensions of the programme, the roles and responsibilities of the Executive Sponsor, KPIs, and objectives to maximise value from the relationship and the overall programme.
Annual executive forum
This event will focus on key topics identified by our customers, with support from industry analysts and vendors. It will aim to bring business landscape threats and opportunities to the table and share knowledge, insights, and best practices in order to identify broader actions or strategic projects.
Personalised communications centre
We want to provide relevant, and timely information to our customers. To this end, we will provide an industry-specific Communications Centre. This resource hub which will be launched in 2024, will give exclusive access to key insights, thought leadership, research, and pilot/trial schemes.
6-month review process
We believe in regular assessments to track progress and realign strategic goals. Structured bi-annual reviews will ensure we stay on course with shared objectives and make any necessary adjustments to ensure your expectations are met.
We will provide executive-level reports showcasing outcomes and strategic recommendations for optimising investment in key technology areas like cloud, cybersecurity, digital transformation and managed services.
Quarterly roundtable series
We will also host a quarterly roundtable series. These will focus on customer needs and challenges in cloud, cybersecurity, and digital workspace transformation, providing a platform for sharing up to date knowledge and access to our teams of technology experts.
CX: continuous programme optimisation
Customer experience is at the heart of everything we do. Our VOTC Executive stream ensures continuous programme optimisation. We commit to actively assess and refine what excellence in customer experience looks like, implementing and will use qualitative feedback too continuously find ways to improve interactions with Ultima.