Edition Five
Technology Predictions 2024:
Digital Workspace
People first.
The world of work is constantly changing and despite 6 generations in the workplace, the ‘nine to five’ office based and ‘job for life’ rules of work are now more likely to be consigned to history.
Technology is clearly a driver of this. However other social factors such as higher retirement ages, hybrid practices introduced by the COVID-19 global pandemic, a growing commitment towards enabling better work life balance and the environmental impact of working practices are important factors, too.
In 2024, we can expect to see further development of many of the trends that have reshaped our working lives in recent years. However, the impact of breakthrough technologies (particularly AI) will be felt more keenly than ever as the rate of adoption accelerates. This wave of digitisation and transformation will affect everyone, even those outside of the high-tech industries and tech-focused roles.
Generative AI
People who use AI will replace people who do not. Generative AI tools such as Chat GPT or the highly anticipated Microsoft Copilot promise to increase efficiency in all lines of work. However the key is to understand the limitations, work with them but apply professional skills to deliver the right results more effectively.
Sustainabile working practices
For many businesses who are not able to articulate their policies, culture and approach to actions on our environment and planet means that critical talent will simply not be interested in joining the organisation. And it’s not just about how or where we work but how we implement lifecycle management processes that reduce IT wastage, encourage recycling and re-use of resources.
Investment in future skills
As technology transforms more areas of work and business, ensuring we’re equipped to use it effectively will be a priority, from understanding the importance of data-driven decision-making to developing an awareness of cyber threats, developing emotional intelligence and adopting effective leadership when your team is spread around the world.
Employee experience
While customer experience is integral to developing long term relationships and generating recurring business, equally important is ensuring employee satisfaction outside remuneration.
Technology now has a broader responsibility to enable work/life balance, personal wellbeing as well as personal growth and development.
Digitalisation and datafication
In 2024, data will impact every aspect of our working lives from metrics used to assess productivity to the information our workforce needs to make better decisions and implement more efficient processes.
Lifelong learning
To bridge the ongoing skills gap, businesses will require workforces to take part in ongoing training in order to keep skills up-to-date or reskill in emerging technologies, particularly those involving data and AI.
The hybrid workplace
Remote working was a necessity for many of us during the Covid-19 pandemic. Today, we might choose it because we prefer the benefits it brings to work/life balance, or we’re more productive without wasting time (and money) commuting. Or because we want to leverage the ability to build a truly globalised and decentralised workforce. In 2024, more will choose hybrid working arrangements and the technology implications are clear.
Workspace technology has undergone significant transformations in recent years, shifting from traditional office setups to digital workspaces that improves flexibility and work life balance.
Reflecting on the changes in 2023, the adoption of hybrid work models became prevalent due to the COVID-19 pandemic. Virtual collaboration tools, cloud computing, and AI automation became standard practices. However, this transition was not without challenges, including cybersecurity risks and the demand for robust IT infrastructure.
Striking balance.
Looking ahead to 2024, the focus is on striking the right balance between remote and hybrid work. While these models persist, companies are expected to leverage lessons from previous experiences to refine their approaches. The benefits of increased flexibility, access to global talent, and reduced overheads will continue, but challenges like collaboration hurdles, security issues, and over-dependence on technology will persist.
"Success in 2024 hinges on a well-thought out plan that uses technology to enhance the workforce while managing IT costs effectively. This involves investments in secure and scalable technology, employee training, and fostering a culture that embraces digital transformation."
A notable challenge is the shortage of skilled tech professionals. Companies must invest in training and development, use AI and automation for routine tasks, and instil a culture of continuous learning. AI can play a pivotal role in automating tasks, aiding in talent acquisition, and facilitating ongoing training initiatives.
Choosing the right technology partner is crucial. A strategic partner understands business needs and provides tailored solutions and guidance. General AI (Gen AI) emerges as a game-changer for productivity, employing natural language processing and predictive analytics to automate complex tasks and offer valuable insights. The concept of an AI PC designed specifically for Gen AI is on the horizon.
